Warranty Terms & Conditions

Acro Engineering Company (AEC) reserves the right to deny warranty coverage for any of its products if any of the following conditions occur:

1. The product is past its specified warranty period.
2. The customer is unable to present a valid invoice or proof of purchase.
3. The product has been tampered with or is physically damaged.
4. The customer cannot provide the serial number, or the serial number is unreadable due to tampering or improper usage.
5. The customer fails to provide all mandatory details required on the Acro RMA registration form.
6. The product was not purchased from an authorized reseller.
7. The product was purchased outside of India; there is no international warranty coverage.
8. The customer cannot claim a warranty without first registering on the website www.acroclaim.com.
9. The customer must provide valid information in all required fields on the registration form.
10. Products sent for a warranty claim must include all original accessories (such as cables, charging docks, etc.). Failure to include these will result in the rejection of the claim.
11. The customer must ship the defective product within fifteen (15) days of registering the RMA claim. Otherwise, the claim will be cancelled, and the customer must reapply.
12. The customer is responsible for shipping the product to the RMA office at their own expense and risk. AEC is not responsible if the product is damaged or lost in transit.
13. AEC may use refurbished parts or components when repairing or replacing a defective product.
14. Repair or replacement under warranty does not extend or renew the original warranty period.
15. The repaired or replacement product will only be shipped to the customer's registered address provided during the RMA claim setup.
16. If the customer fails to respond within one (1) month of the RMA center receiving the product, the product will either be scrapped or returned to the registered address.
17. If the replacement or repaired product arrives with defects, the customer must notify AEC via email or phone within 24 hours of receipt. Otherwise, the claim will be deemed invalid.
18. A simple lack of personal satisfaction with the product is not valid grounds for a warranty claim.
19. For Corsair and Inno3D, the customer must visit the nearest Kaizen Infoserve office.
20. For MSI, the customer must visit the nearest F1 Info Solution and Services office.
21. The complete list of Acro Collection Centers is available here.
22. For any further queries, please write to support@acrorma.com.

The Acro RMA Support Team reserves the right to make the final decision on all potential warranty claims, services, replacements, and colour preferences (subject to stock availability).